Terms of Service. Garner Grazing Stations Operations Manual & Hire Terms This document combines the Hire Terms & Conditions, operational policies and customer guidance. 1. Definitions Company: Karla Warner trading as Garner Grazing Stations ('GGS', 'we', 'our', 'us'). Hirer: The person or organisation making the booking. Equipment: The cart/station and all accessories supplied. 2. Booking Bookings are made for up to 24hrs around your event date. They are confirmed and secured once the online booking is completed, payment received and written confirmation issued. Availability is first-come, first-served. After confirmation we will contact you before your event to finalise delivery or collection arrangements. No booking is secured until this payment has been received. The booking secures your chosen date and prevents us from accepting another booking for that period. 3. Hire Periods Bookings are made for event date and for a standard period of 24 hrs. Your station can be collected or if you wish be delivered in sufficient time for your event and collected at an agreed time. Delivery and collection by us incurs extra charges please view before booking, this cost must be mutally agreed and is payable upon delivery. If the customer would like to collect and return themselves, this will be based on our availability to receive and these time windows will be agreed between both parties. These arrangements should be agreed at least 7 days before your event. Where possible we will accommodate preferred times but it can not be guaranteed. 4. Hire Options Collect and Return by customer: One cart-£75 -24 hrs / Two Carts-£125-24hrs Delivered & Collected (Weston Super mare area BS22, BS23 & BS24) : £110 Delivery outside these areas is available upon request for additional charge. 5. Optional Extras We provide some Display trays, Display boxes, cracker trays and fly fans. Insulated boxes, Ice packs, Ice trays are optional extras, 6. Delivery outside area Delivery, Due to distance and time spent travelling and fuel costs are subject to availability and a quote before booking. 7. Security Deposit A refundable security deposit of £50 is required it is preferrably paid in cash or transfer upon collection and is returned in cash or transfer after return inspection. It covers missing items, damage, excessive cleaning and late return charges. The deposit is not a limit of liability. Losses exceeding the deposit remain payable. The security deposit may also be used to cover unpaid hire charges, late return and extra cleaning costs. 8. Inventory A signed inventory checklist accompanies every booking. The hirer accepts responsibility for every supplied item until checked back in. Missing or damaged items are charged at replacement cost. 9. Condition of Equipment Equipment leaves us clean, sanitised and in excellent condition. Hirers must take reasonable care, use equipment safely, protect it from theft, weather and misuse and return it in substantially the same condition allowing for fair wear and tear. 10. Cleaning Food should be removed and equipment wiped clean before return. Excessive cleaning charges may apply where items are not returned in the clean way they were supplied.. Self catering customers are advised to re clean all food vessels and implements before use. 11. Delivery &/or Collection Delivery and collection windows are agreed in advance, they are arranged around your event requirements and/or planned delivery routes. Delivery/collection windows will normally be confirmed approx 7 days before your event. Someone aged 18+ must be present. Risk transfers to the hirer once delivery or collection has taken place. 12. Customer Collection These stations whilst very easy to assemble remain large. They disassemble into a flat pack for transportation but the largest individual panel measures 110 cm w X 97 cm H Customers choosing self collection must ensure they have a vehicle capable, we can take no responsibility if your vehicle is unsuitable. As a guide larger SUV’s, estate cars and some MPV’s are generally more suitable, small hatch backs tend not to be. Customers collecting equipment are responsible for suitable transport, safe loading, unloading and storage. Damage during transport remains the hirer's responsibility. 13. Late Returns If you’re running late, simply let us know as soon as possible. We understand unexpected delays can happen. However, where delays affect our ability to meet other customers commitments or change our plans the following charges may apply. Agreed Return times are an essential condition of hire. Up to 1 hour late: £20 1–4 hours: £50 Over 4 hours: applicable hire charge until returned. Where a late return causes reasonable additional costs or prevents fulfilment of another confirmed booking, GGS reserves the right to recover those reasonable losses. Charges may be deducted from the security deposit. 14. Damage These food stations are designed for presentation and serving only. It must not be used for cooking, heating or supporting electrical equipment, including slow cookers, soup kettles, hot griddles, waffle makers, pancake machines or similar, unless expressly supplied or approved by Garner Grazing Stations. The work surface is not designed to support heavy items or sitting, standing or climbing on the station nor holding heavy items to damage the surface by overloading. weight. It is the hirers is responsible for damage other than fair wear and tear including incorrect transportation, negligence, misuse, water damage, fire, theft and vandalism. 15. Catering We do not provide catering. 16. Hire period Standard is £75 for 24 hours 2 carts £125 for 24hrs 17. Allergens and food safety Hirers &/or caters are responsibility for allergen information and food safety & Hygiene rests with the customer. Whilst Stations are cleaned before delivery it is essential self catering customers thoroughly re clean all items. 18. Photography We may photograph our equipment for promotional purposes. No identifiable guests will be photographed without permission. 19. Cancellations Our cancellation policy forms part of the booking agreement and will specify applicable refunds based on the notice provided before the event. Within 14 days full refund will be issued, after 14 days 50% refund applies. 20. Force Majeure We are not liable for delays or cancellations caused by events beyond our reasonable control including severe weather, road closures, accidents and emergencies. If we can not supply the hire for any reason a full refund is applicable. 21. Liability Our liability is limited to the value of the booking except where prohibited by law. Nothing excludes or limits our liability for death, personal injury caused by negligence, fraud or any liability that cannot legally be excluded. 22. Governing Law These terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales. Schedule A – Draft Equipment which may be supplied dependant on arrangement and package Luxury catering station/cart GN pans 12 × 1/6 + 1 × 1/1 Steel lids x 13 Serving tongs Serving forks Serving scoops Cheese / cracker trays Display trays Display box also available : Insulated transport boxes Ice packs Ice trays .A signed inventory forms part of every hire agreement Cancellation Policy 1. Booking Confirmation A booking is confirmed once the paid booking has been received. Your booking secures your chosen date and prevents us from accepting other bookings for that period. 2. Customer Cancellations More than 14 days before the hire date If you cancel your booking more than 14 days before your scheduled hire date, any payment will be refunded. 14 days or less before the hire date If you cancel your booking over 14 days of the scheduled hire date, 50% of all monies paid are refundable. This is because your booking date has been reserved exclusively for you and it is unlikely we will be able to secure an alternative booking at short notice. 3. Changes to Your Booking If you need to change your event date, please contact us as soon as possible. We will make every effort to accommodate your request, subject to availability. If we are available on your new date, your booking will be transferred without any additional administration fee. 4. Cancellation by Garner Grazing Stations In the unlikely event that Garner Grazing Stations is unable to fulfil your booking due to circumstances beyond our reasonable control, we will notify you as soon as possible and provide a full refund of all monies paid, including your booking deposit. Our liability shall be limited to the total amount paid for your booking. 5. Security Deposit Any refundable security deposit paid is not affected by this cancellation policy and will be refunded in full if your booking is cancelled before the hire commences, provided no charges are due under these Terms and Conditions. The security deposit covers the condition of returned equipment only. Our liability is limited to the value of your booking. These terms are governed by the law of England and Wales